“As a Children's and Adult Social Care Group we provide vital online, virtual and direct services to our clients. Many of which can continue without significant disruption, some of which have had to be adapted and others that will be on hold for the safety of our colleagues and families. We have communicated directly with all partners to explain the impact on each of our services and the steps we are taking to keep everyone safe”
Please see below for our broad approach, as well as measures specifically in relation to Cornerstone service”
Client support and on-boarding
All support and new client on-boarding can be completed remotely.
VR hygiene
VR headsets are safe for use during this period. The latest headset hygiene rules have been shared with all clients and can be downloaded here.
VR experiences
For those choosing not to use their headsets, the current VR experience library has been made available in 2D. Partners will receive their passwords to access this content directly. You can also find a directory to our library here.
Training
All face to face training courses have been postponed until later in the year. Delegates have been offered online training on alternative dates. Many of our courses can be delivered effectively online, details are being shared with our clients as an option.
As a group, our services will continue to support all clients. As an organisation with secure, flexible working arrangements already in place for all staff, we will be able to support home working and the government's recommendation to stay at home, with little or no disruption to our service. In the case of illness, our experienced teams are trained to work across a range of functions and services therefore we are confident that this will not present an issue to our service delivery.
For those whose roles are essential to our frontline service and are unable to work from home, we have implemented plans and provided support and guidance to ensure their health and wellbeing whilst at work, and appropriate cover in case of future stay at home restrictions.
We regularly promote the government advice on staying safe including self-isolating if any symptoms show; avoiding unnecessary travel on public transport and enclosed crowds; as well as regular, effective hand washing and disinfecting of workspaces and equipment.
We have a senior team responsible for monitoring the situation, and our policies and procedure are reviewed on a daily basis to ensure we are as responsive as possible to this changing situation.
I trust this reassures you that we are taking every step possible to maintain business as usual, with safety as the highest priority, so we are able to continue to support you and your teams with our services. The health and wellbeing of our workforce is extremely important to us during this challenging time, but we are dedicated to providing our quality service to ensure the needs of vulnerable children and adults can continue to be met.
Should the situation change in any way, we will update you on our plans.
With best wishes,
Richard Dooner
Group Chief Executive Officer